Over 15 years of
experience
ETS DESIGN started as a small, family run business in 2007. Since then, we have become one of the largest aroma oil burner distributors in the U.S. as a direct result of our competitive offering and team-like service.
ETS DESIGN is a wholesale-only company. We are dedicated to providing exceptional service and offerings to the best of our abilities in order to better assist with your company’s needs. We believe in quality products at affordable prices without comprising the service you deserve. Our core offering includes a wide array of aroma diffusers, aroma burners, fragrance oils, and supplies.
All of our oils are USA-made, competitively priced, and sustainably sourced.
WE'D LOVE TO MEET YOU! FEEL FREE TO COME BY OUR SHOWROOM OR GIVE US A CALL DURING BUSINESS HOURS.
Monday-Friday
9am - 5pm
4205 Trotters Way, Unit B.
Alpharetta, GA 30004
770-582-6688
Fax 866-673-3296
Frequently Asked Questions
Solid Perfume is the economic version of the body oil and can be applied to the body directly. It's more potent than regular liquid perfume and the scent lasts for a longer time. Solid perfume has been gaining a lot of steam in recent years.
DPG is called dipropylene glycol. ETS DESIGN carries DiPropylene Glycol in Fragrance Grade. DPG is commonly used in hair care, cream, lotion, candles, and perfumes. Dipropylene Glycol Fragrance Grade is packaged in many container sizes per your requirement. This product is commonly used as a plasticizer, an intermediate in industrial chemical reactions, as a polymerization initiator or monomer, and as a solvent. Its low toxicity and solvent properties make it an ideal additive for perfumes and skin and hair care products.
Premium Oil: is the potent form of Fragrance oil. It's not cut with any carrier. Buyers normally makes soap, candle, lotion or other products with it. It is not recommended to use on skin.
Burning and Fragrance Oil: is already mixed with the carrier and ready to be used or poured into smaller bottles to sell. It is not recommended to use on skin. Premium Body Oil: is safe for skin without adding any carriers. Buyer normally repackage them into roll on bottles to resell.
Essential Oil: is a potent form of oil extracted or distilled from the source without any carrier. Typically used in aromatherapy. It is not recommended to use on skin.
Shipping costs are determined by the carriers we partner with and fluctuate based on where you are located. We do not offer free shipping. There is no shipping charge if you pick up from our warehouse.
Different carriers have their own specialty routes - when a carrier has a high volume on a certain route, the shipping cost to that specific route may be cheaper. The cheapest way to ship is by pallet.
We ship orders out within 3 business days. We always try our best to process and ship as quickly as we can.
When buyers order over 200lbs of merchandise or roughly a minimum of 10 boxes, we can try to put everything on a pallet and ship them as one unit. The cost of shipping is normally a lot less than shipping ground.
Click on 'register' at the upper right hand corner, fill in the information, the user name will be an email address you want to use, and choose a password that's easy to remember. When you click 'Submit', a confirmation of registration should be sent to you. Reply that Email with a copy of Tax ID or Business Permit, then you may begin to order.
If you have registered, please log in with your email and password, and begin to purchase. If an account has not been set up:
1) Please register first
2) Send in a copy of the Tax ID or Business permit, then you may begin to purchase.
3) Add items to your cart. Please note we have a minimum order of $80. Once you have achieved this, proceed to checkout.
For Orders Online and over the phone for shipping, We Accept PayPal or Credit Card. For Walk In Orders, we accept Cash, PayPal or Credit Card. We do not accept COD. We do not accept Mobile Payment.
How to use PayPal Credit? - Make a purchase that cost at least $99.00 before the shipping, then proceed to the CHECK OUT. - Choose PayPal at the check out page, then click 'Purchase' - A page comes up with 2 choices: first choice (the one on the top) says 'Pay with my PayPal Account', the second choice ( the one at the bottom) says: Pay with a debit or credit card, or PayPal Credit. Choose Pay with a debit or credit card, or PayPal Credit - Three Tabs will show up, be sure to choose PayPal Credit Special Offer, and fill in all the information, at the bottom of the page, click 'Sign up and continue' - Follow the prompt to finish
Please let us know within 10 days so we can file a claim. No claim will be accepted after the time. Please email us your order number and pictures of:
1) The Broken Item
2) Shipping Label
3) Boxes Regardless of Damage
4) Packing Material so we may file a claim on your behalf.
Send ALL DAMAGED item pictures at the same time per package. We CANNOT file more than one claim per box. DO NOT discard the damaged item as the shipping companies may ask to see the damage in person. Once the claim is approved, then we will either:
1) Ship the replacement along with your next order
2) Credit you If you receive something that doesn't turn on: Email one video of the item that doesn't work attempted to be turned on and one that is working when powered by the same location. We will begin the troubleshooting process once we have the video. Email the information to: customerservice@etsdesign.com
ETS DESIGN does not take exchanges or returns unless an incorrect item was sent. Although rare, but in case it happened, please log into your account and submit a ticket so we can get it resolved as soon as possible. However, if a wrong item was ordered or wrong cases were ordered, it's up to ETS DESIGN's discretion to authorized the return or exchange. All returned items are subject to 15% restock fee. Once the merchandise is returned, the cost of the merchandise will be refunded minus the shipping cost.